Veolia Water Technologies
Sector: Industrial Water Treatment
Project: Customers Relationship Management (CRM) I Digital commerce I Sales I Business development
Description: Implementation of a CRM system tool that helps with contact management, relationship management, sales performance, and more across the entire customer lifecycle, spanning marketing sales and customers service interactions.
With the CRM system, we engage prospects with the right message, at the right time, through digital marketing journeys, and allow sales to get a smarter and clear view of their pipeline to accomplish more accurate forecasting
Results: Building of stronger relationship with clients, identification of sales opportunities, finding new customers and qualified leads, leads conversion, increasing customer value, winning more business, providing support and additional services through the relationship and improved workflow automation
